Guides & How To's

What to do if a Suits Me Account Holder Dies?

Here’s everything you need to know about the processes we have in place if a Suits Me account holder passes away

Blue sky with clouds representing death, white text and blue text box

We’re Here for You During This Difficult Time

Losing a loved one is hard enough without having to worry about their finances and money or deal with complicated processes involving their banking provider to get everything organised. That’s why at Suits Me we’re here to help you in a simple, straightforward way.

This guide will explain what you can expect from us, any information you will need to provide, and what will happen after you’ve spoken to us to ensure the process as smooth and easy as possible for you.

What Can You Expect from Us?

So, firstly we want you to know that we’re here for you and extend our sincerest condolences. Our customer care team are trained to be able to support you with anything you may need or any questions you may have throughout this process.

We will try to get everything resolved as quickly as possible for you, starting by cancelling the debit card and suspending the account, so you don’t need to worry about having to speak to us on multiple occasions.

Is There Anything You Will Need to Provide?

In order to get the process started, you will be asked to provide a number of documents. These will include:

  • A copy of the death certificate or interim death certificate,
  • Next of Kin information – including full name, address, email address, and phone number. You don’t have to be the Next of Kin to call, but we will need to know your relationship to the deceased.
  • Your ID (if your name doesn’t match the surname on the account you wish to close)

We will be asked you to send these documents to hello@suitsmecard.com so we can verify all the information and start the account closure process.

The Next Steps

Once we’ve received the documents, we will take it from there and contact the Next of Kin for their bank account details to transfer any funds over. If you’re the Next of Kin, we can arrange a balance transfer to your chosen bank account. If you’re unsure who the Next of Kin is, we will send out a Small Estates Form for balances under £5,000.

Small Estates and Probate

A Small Estate’s Form will allow the next of Kin or executer(s) of the will to transfer funds from a person who has passed away into their name(s) and provides information in regard to how the money can be split. At Suits Me, our small estate’s form is a short A4 document that you will need to fill out and send back to us.

For balances over £5,000, you would need to go to probate. This is a legal process that gives a person the legal right to deal with a deceased person’s property, money, and assets when they pass away. If your loved one left a will, you’ll get a ‘grant of probate’. If the person didn’t leave a will, you’ll get ‘letters of administration’.

Providing Additional Support

Our dedicated account managers will also be able to point you towards a range of charities, who specialises in bereavement and will be able to offer you additional support if you feel like you need it during this difficult time. 

However, the charity Care for the Family, offers a wide range of organisations, charities that provide you with specialist advice.

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