How to activate your card

Activate your Suits Me Debit Card and Retrieve your PIN

Activating your debit card is quick and easy and can be done in one of three ways either via the Suits Me app, your online banking account or giving us a call and using our automated phone service.

Suits Me app

Please have your Suits Me debit card to hand.

Please note, to activate and use your card online or via the app, you will first need to open an account and then you will need to set up your online banking. You can find step by step instructions on how to set up your online banking here and open your account below.

Open Your Account

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1. Log in to your account using the Suits Me app from your phone

2. You’ll be requested to enter a proportion of your passcode to validate your identity, enter this and click ‘Confirm’ to log in.

3. Select ‘Cards’ from the navigation bar positioned at the bottom of the page

4. Click ‘Activate Card’ on the card you wish to activate

Cards menu with not activated card

5. Once you have confirmed that you want to activate your card, click ‘Submit’ on the pop up

Confirm your card activation

6. Your card will now be showing as active on your app and you can now retrieve your pin.

7. To retrieve your pin, click view pin underneath the card you have just activated.

Suits Me activated card in app

8. Enter the CVC from the card you have activated (this is the three digit number on the back of your Suits Me Card) and click ‘Confirm’

9. Click the 4 boxes to reveal your pin one number at a time

10. Congratulations, your Suits Me debit card is now active and you can use it in over 24 million places worldwide!

CVC code to retrieve pin
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Online Banking

  1. Login to your online banking account
  2. Select ‘Cards’ from the navigation bar positioned at the top of the page
  3. Click ‘Activate Card’ on the card you wish to activate
  4. Once you have confirmed that you want to activate your card, click ‘Submit’ on the pop up
  5. Your card will now be showing as active on your app and you can now retrieve your pin
  6. To retrieve your pin, click view pin underneath the card you have just activated
  7. Enter the CVC from the card you have activated (this is the three digit number on the back of your Suits Me Card) and click ‘Confirm’
  8. Click the 4 boxes to reveal your pin one number at a time
  9. Congratulations, your Suits Me debit card is now active and you can use it in over 24 million places worldwide!

Phone

Please have your Suits Me debit card to hand and the mobile phone that you used in your application.

  1. Call 03330 151 858 (this is a multilingual automated service) from any phone number and follow the steps.
  2. Select your language (English [option 1], Polish [option 2], Romanian [option 3], Bulgarian [option 4])
  3. Press 1 (“To activate your card and retrieve your PIN”)
  4. Enter your 16 digit card number (the long number on the back of your card) followed by the # key
  5. Input the ‘Card Activation Code’ which can be found on the carrier letter that was sent with your card followed by the # key
  6. You will now be given your PIN and receive an automated success voice message on the call to say your card has been activated
  7. Congratulations, your Suits Me debit card is now active and you can use it in over 24 million places worldwide!

Need Help?

If you need any further help activating your debit card, please don’t hesitate to contact us.

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