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Customer Care Advisor – Punjabi/Urdu Speaking

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About Us

Suits Me® is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me®.

We are currently within an exciting period of growth. Since 2015, we have onboarded over 200,000 customers.

Suits Me® operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion.

(B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily.

(B2B) Suits Me® offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers and unions to open accounts for their employees, candidates and members within minutes!

Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.

Duties and Responsibilities

  • Answering email enquiries via Zendesk
  • Answering phone calls and dealing with phone enquires
  • Responding to live chat enquiries

Skills and Experience Needed

  • Excellent written and verbal communication skills
  • A friendly, patient, and positive approach to our customers and work
  • Previous experience in customer service
  • Computer literate & learns quickly
  • Proficient in Microsoft Excel and Word
  • Flexiable can-do attitude

Salary & Benefits

Please email or call 01565 747387 for more information and to discuss interview arrangements.