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Customer Services

phone 0844 322 1111 email

Opening Hours

Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm
Sunday: closed

Please note: our customer care team are not available during UK Public Holidays

Lost & Stolen Cards

If you suspect your card has been lost or stolen, please report this to us as soon as possible. Report this using either your online banking account, mobile banking app or automated phone service.

Online Banking / Mobile App

Login to your online banking account or mobile banking app, select ‘my cards’ and follow the steps on the screen.


+44 (0)1756 693 275
(calls are charged at the BT national rate).

This line is open 24 hours a day, 7 days a week.

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