Loading your account

Yes. You have an IBAN number that you will need to provide to the sender of the money. You can find your IBAN number in the online portal or through the mobile app. 

You can load funds onto your card by bank transfer, or using your local PayPoint retailer.

Bank transfer

You can receive any money via a bank transfer and all you need to do is provide your account name, account number and sort code to the relevant person/company.

We will load money into your account on the day we receive the funds. Bank transfers made over a weekend will not be cleared funds until the next working day. 

PayPoint

Take your card to any PayPoint retailer and hand it and the money to the retailer, they will swipe the card through their terminal and load your card with the funds. You can load a minimum of £10 and a maximum of £249.00 in one transaction. The cash will be on your card within 15 minutes.Please see the costs for this on our page.

You can set up SMS and email alerts in your online account or turn on your notifications in the mobile app, which means you can receive an alert when:
• Your card is used at an ATM
• Your card is used in a shop or online
• You receive money into your account
• You spend more than a specified amount

Please note a fee is charged per SMS alert; please see the the costs page on our website for for full details.

Using the Suits Me Mobile App

You can find the Suits Me app at the Google Play store or App Store on your mobile.  Search for ‘Suits Me’ and select ‘Get’.  It is free to download.

Once downloaded, the app is easy to use.  All you need is your username and password.  If you have any queries, please call customer services on +44 (0) 330 159 0199, email hello@suitsmecard.com or send a message to our Facebook page.

Please check if you have a signal and are using the correct password and username. If you are still struggling, please call Customer services on +44 (0) 330 159 0199, email hello@suitsmecard.com or send a message to our Facebook page.

There is no charge for downloading or using the app (other than your mobile network provider’s normal data usage costs).

You should contact your mobile phone provider to have your phone blocked immediately.

No account information is stored on the phone and access is protected by your username and password, mPIN or biometric information.

When downloading the Suits Me app, you will be asked if you want to set up ‘Quick Access’ using an ‘mPIN’ (mobile Personal Identification Number).  This is a five digit code that allows you to access the app quicker than using a username and password.  It is completely separate to the PIN attributed to your debit card.    

You can check your balance, view recent transactions, manage your profile, email customer services and manage your card (including activating, blocking/unblocking, retrieving your PIN and reporting your card lost or stolen).

Other functionality available via your online account include requesting additional cards, managing SMS and email options, viewing previous statements, managing your envelopes and using the banking functionality to make payments by standing order and Faster Payments for example to other people or organisations.

If you wish to contact Customer Services, you can email directly through the mobile app or call on +44 (0) 330 159 0199 (standard rates apply), email hello@suitsmecard.com or send a message to our Facebook page.

Please contact our Customer Services department on +44 (0) 330 159 0199, email your query to hello@suitsmecard.com or send us a message on our Facebook page. You can also request a call back from our customer services through the mobile app.

Miscellaneous

Yes. You can setup direct debits with your Suits Me account. All you need to do is complete a direct debit mandate with your Suits Me account details.

No, Suits Me does not offer loans or an overdraft facility.

You can make a balance enquiry at ATMs, by SMS, by calling 0330 159 0199, via the online portal or mobile app.

Please note a fee is charged for ATM and SMS balance enquiries; please see the costs page on our website for full details.

You can set up and change the amount of a standing order through the mobile app, online portal or over the phone.

Online/Mobile App
Go to the ‘My Account’ tab and then click ‘Standing orders’.

 

Phone
Call us on 0330 159 0199, select your preferred language and then press option 4 to speak to a customer services advisor.

All standing orders are taken at 2.30pm on the working day requested.

Telephone: 0330 159 0199
Email: hello@suitsmecard.com
Facebook: https://www.facebook.com/suitsmecard
or through the online chat on our website

We aim to provide a high quality service that meets the needs and expectations of all our cardholders. However, we recognise that there may be occasions when you may feel dissatisfied.

If this does happen, please tell us about it so we can correct this. We endeavour to resolve any matter as quickly as possible.

Please contact us by one of the following methods.

Phone: 0330 159 0199
Email: hello@suitsmecard.com
Post: Suits Me, 1st Floor, Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL

Complaints received by email or post will be acknowledged within 1 working day.

If we are unable to resolve your complaint to your satisfaction within 8 weeks you may contact The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Visit www.financial-ombudsman.org.uk and complete their online form.

*To maintain a quality service, we may monitor and record phone calls.
*Calls to 033 numbers use free plan minutes if available. Otherwise, they cost the same as 01/02 prefix calls.

Go to https://suitsmecard.com/account-login and select your sort code. Next, you need to enter your username and password to access your online account (as above).

If you have not received the email to register for online banking please email us at hello@suitsmecard.com, call 0844 322 1111, contact us through our Facebook page or through online chat on our website.

The customer service team are available on the phone Monday to Friday, 8.30am - 6pm and Saturday 8am - 4pm (excluding public holidays).

Suits Me is the same as a bank account but cannot be found on the high street as it is an eAccount, but it offers many of the same benefits and more. Mobile App, Direct Debits, Faster Payments

You get a Contactless Visa debit card that can be used in stores, online and over the phone in millions of locations worldwide. You are also given online banking facilities, as well as benefits such as cashback rewards.

Suits Me Card is a fee paying e-account. Further details and a full list of fees and Terms and Conditions can be found at https://suitsmecard.com/terms-conditions/. Alternatively, you can see all fees on our costs page.

With your mobile app and online portal you can enjoy all the benefits of a traditional bank account and more.

• Activate your card
• Retrieve your PIN number
• View and download your statements
• Make payments to other accounts and pay your bills
• Access thousands of online rewards
• Report your card lost or stolen
• Request an additional card
• Set up standing orders

The retailer will use the same return policy they have for any Visa card – this could be crediting your card, providing a cash refund or offering a store credit.

Even though a debit card may carry the logo of a credit card company such as VISA or MasterCard, it is not a credit card. A credit card allows you to borrow money whereas with a debit card you are spending money that has already been loaded onto the card.

Credit cards benefit from purchase protection by law under section 75 of the Consumer Credit Act, but debit cards don’t have to offer this. Also, because a debit card is not linked to a bank account, any money loaded onto it doesn’t fall under the protection of the Financial Services Compensation Scheme.

You can use the envelope facility to manage your spending.

If you want to set aside an amount of money each month to ensure you can pay your essential bills, click on the ‘MANAGE ENVELOPES’ button in your online account and complete the form.

These amounts will be separated from your account balance and placed into an envelope so you don’t accidently spend the money you have set aside to pay for things you need, like rent or loans.

Any money left over is available to spend or withdraw as cash.

No, you will not earn interest on your account balance.

Rewards and cashback

Yes, many of our online partners offer cashback on purchases as well as discounts and special offers.

Once the funds have been transferred to your Suits Me account you can spend the money as you wish.

You can access online rewards via your online account.

Click on the 'Oonline Rewards' button and you will be directed to our dedicated rewards portal.

You will earn a percentage of what you spend at participating retailers. Please refer to your online account for more information on cashback rates.

On the 30th of January, April, July and October a rebate for the amount you have earned during the previous 3 month period will be automatically transferred to your Suits Me account.

Online rewards are operated by Intelligent Card Solutions Ltd for Suits Me cardholders. You can view the terms here.

We will give you cashback on money you spend with participating retailers, in arrears.

The cash rebates are calculated based on purchases made in the period from 25th of month up to the 24th of following month.

You will get the cashback in your account in the month following this calculation.

Security, PIN and other card issues

Yes. You can have 1 additional cardholder who can access your account. They need to be a minimum of 18 years old. You can add an additional cardholder via your online banking or by contacting our customer service team on 0330 159 0199. Please refer to our terms and conditions as you will be liable for all the money on the account.

Yes, you can transfer money overseas via the online portal or mobile app. Go to the ‘My Account’ tab and then click ‘Transfer’.

Urgent transfer requests take 3-5 working days, and standard transfer requests take 5-7 working days to be received.

Please note a fee is charged per international transfer request; please see the costs for full details.

REMEMBER you will need the IBAN number of the account you wish to transfer money too.

Yes, with the Suits Me card being a Visa debit card it means you can use it worldwide wherever you see the Visa logo. If you are going to be using your Suits Me Visa debit card outside of the UK then please advise our Customer Service team. There will be additional charges for using your Suits Me Visa debit card outside of the UK please see the costs page.

Yes. You can call our customer service team on 0330 159 0199 or email hello@suitsmecard.com and provide your updated contact information, or update your profile in the online portal or mobile app.

To update your details through the online portal or mobile app, log in to your online account and click on the ‘Profile’ button. Here you can update your address, phone number and email address.

You do not receive a monthly statement in the post, but you can order paper statements through the online portal or the mobile app, or over the phone by calling our customer service team on 0330 159 0199.

Online/Mobile app
Go to the ‘My Account’ tab; click ‘Statement orders’ and then ‘New statement order’.

Phone
Call us on 0330 159 0199, select your preferred language and then press option 4 to speak to a customer services advisor.

Email
You can email hello@suitsmecard.com

Please note a fee is charged per paper statement in a 62 day period; please see the costs on our website for full details.

All statements can be viewed via your online portal or mobile app, free of charge. You can download and print off your statements as PDFs. Log in to your online portal or mobile app and select the ‘My Account’ tab.

You can change your PIN at most ATMs that display the Visa symbol, where this service is offered, by selecting the 'PIN Services' option on screen.

You can activate your card over the phone using a smart phone, through the online portal or the mobile app – it takes just a few minutes.

Phone

Call Customer Services (0330 159 0199*) from the mobile phone that was entered at registration
Press option 1 for English, 2 for Polish, 3 for Romanian or 4 for Bulgarian
Select option 2 to activate your card
Enter your 16 digit card number and date of birth (DD/MM/YY)
You will then be sent your One Time Password (OTP) to your phone as an SMS message. Whilst staying on the call enter your One Time Password number from the SMS
You will then be given your PIN number on the call.
*Calls to 033 numbers use free plan minutes if available. Otherwise, they cost the same as 01/02 prefix calls.

Online/Mobile app

Click on the link in the email that is sent to you when you are registered for a Suits Me account.
Follow the steps to register your account for online banking by setting up a username and password.
Click ‘MY CARDS’ at the top of the page
Click the ‘Activate’ button (this will trigger the activation code sent by email)
Enter the 16 digit card number, password & activation code from the email
The card will then be activated
Click the ‘retrieve PIN’ button
Enter the 16 digit card number, password & security code (last 3 digits on the back of your card).
This will then reveal your PIN number
Click continue and you will get the 1st digit, click continue to get the 2nd digit and so on

You can use your card at any ATM that displays the Visa symbol, in the UK and overseas.

The maximum amount you can withdraw at an ATM per day is £300.00 on the Premium scheme or £500 per day on the Premium Plus scheme.

You can also get cash back at stores 3 times a day that offer the service when you make a purchase. You can get up £50 per time. 

You can retrieve your PIN online, through the mobile app or over the phone.

Online/Mobile App
Log in to your online account or mobile app and click on the ‘My Cards’ tab. Click the ‘Retrieve PIN’ button.

Phone

Call us on 0330 159 0199, select your preferred language and then press option 2 to retrieve your PIN. You will need your card handy to input your details.

If you block your PIN in a shop you can unblock it an ATM by selecting the 'PIN Services' option.

If you block your PIN at an ATM, please email us at hello@suitsmecard.com, call 0330 159 0199, contact us through our Facebook page or online chat on our website and we will unblock it for you.

If you have blocked the Verified by Visa password, please email us at hello@suitsmecard.com, contact us on our Facebook page or call 0330 159 0199 and we will unblock it for you.

Yes, the Visa debit card is contactless and it can be used on purchases up to £30 per transaction. 

You may not use your card for illegal purposes. It also cannot be used for ‘paying at the pump’ at all petrol stations.

First, do a few checks:
• Check you have sufficient funds
• Check your card is not damaged or has not expired
• Ensure your card has not been blocked on your instruction
• Make sure you are using the correct PIN
• Check that you have entered the card number and other details correctly
• Check that Visa is accepted as a method of payment in the place you are trying to use your card

If it still doesn’t work, you can email us at hello@suitsmecard.com or call 0330 159 0199. You can even contact us on our Facebook page or through online chat on our website.

The customer service team are available Monday to Friday, 8.30am - 6pm and Saturday 8am - 4pm (excluding public holidays).

*To maintain a quality service, we may monitor and record phone calls.
*Calls to 033 numbers use free plan minutes if available. Otherwise, they cost the same as 01/02 prefix calls.

If your card is lost, stolen or you suspect that it has been used by someone else, you must let us know straight-away so that we may cancel your card. 

Online/Mobile App
Go to the ‘My Cards’ tab in your online account, and click on the ‘Lost’ or ‘Stolen’ button.

Phone
Call us on our 24-hour lost and stolen card line +44 (0)1756 693275.

If you ask us to do so, we will investigate any disputed transaction or misuse of your card and we may need more information and assistance from you. Until you notify us, you are responsible for any transactions made on the card.

Email

You can email hello@suitsmecard.com

Your card is ready to use as soon as it has been activated.

You should receive your card within 3-5 working days (Monday to Friday and does not include public holidays and weekends) of submitting your details for Suits Me membership.

You can use your contactless Visa debit card to make purchases and withdraw cash at ATMs, wherever you see the Visa symbol. You can also use your card to buy things online or over the phone.

This is the password you enter to access your online portal or mobile app

Applying for your card

HooYu will delete all copies of your documents and any social profile data as soon as the results have been sent to Suits Me. HooYu will retain your HooYu account profile information and summary confirmation results that were sent to the Suits Me as a record of the transaction. If you begin the verification process and do not complete before 72 hours, your data will be deleted and you will have to start again. Suits Me will hold all of your data for several years.

Yes. You need to accept our terms and conditions when you apply directly via our website.

To become a member and enjoy the many benefits on offer, you can apply on our website www.suitsmecard.com/apply/

If you have received a request from HooYu and do not recognise the person sending you the request you should not proceed with the verification. Please forward the SMS or email to us at support@hooyu.com or click on the link “I don’t want to confirm my identity” link on the welcome page.

HooYu completes a verification check on the ‘selfie’ and your ID documents. Identity checks are matched and scored against each other to drive an overall identity score. This is done when you have taken a selfie with your mobile phone or web cam, shared the social media or online account details you use and taken a picture of your ID document.

When you receive the SMS you need to click on the link and follow the instructions to complete the identity check. Be sure to have your Passport or National ID card ready.

You just need a UK address. No credit checks are carried out and no national insurance number is required. You will need to complete the identity checks once you have applied on our website.

HooYu is an identity verification platform that confirms a customer identity by analysing their digital footprint, authenticating their ID document and delivering a biometric facial verification. The team behind HooYu has helped thousands of businesses to know that their customers are who they say they are.