Security
Your account and data security is our first priority with 24/7 protection.
With 327,000 customers, £58.2 million payments and £2.073 billion transacted, we have advanced technology in place to protect our customers.
Setting you up for security the moment you become a customer
✅ Stringent identity checks
Using advanced technology, we can verify who you are quickly and effectively.
✅ Activate debit cards in the app
Your debit card is activated in our app to ensure it is only you who can activate your card.
✅ Biometric security
Ensuring only your face or finger can be used to access your account.
Fraud monitoring
We monitor activity and transactions across our customers’ accounts 24/7. If something looks suspicious, we will identify it and contact you immediately.
Using both technology and super humans, we are armed with the best tools to stop fraudsters.
One phone only
You can only log in to your account from one mobile device at a time, stopping anyone else from having access to your money. To add and authorise a new device, we’ll ask you to go through a secure, multi-factor authentication process.
Freeze and unfreeze your card
If you lose your card, you can freeze your card in-app immediately to prevent anyone else from using it.
Personal data is your business
We use HTTPS which encrypts communications so that attackers can’t steal data. This stops multiple kinds of cyber attacks. In simple terms, our encryption renders data unreadable to an unauthorised party.
Your money is protected
Your e-money issuer, Prepay Technologies Limited (referred to as “PPS” or “EPS” or “PPT”), protects your money through a process known as safeguarding. For an explanation of how your funds are protected, please see the following link:
Open your account today
Apply for a personal account today – with no credit checks – and get your Mastercard® debit card in 3-5 working days!