Why Has My Account Been Blocked? How To Fix It Fast
Tried to make a payment or use your card, but nothing’s happening? It’s annoying – we know! If your account has been blocked or your card’s been frozen, don’t stress. In most cases, it’s nothing serious and can be sorted quickly. It happens more often than you’d think and there’s usually a simple explanation. Let’s run through the most common reasons your account might be blocked and what you can do to get things back on track.
First Things First: What Does “Blocked” Actually Mean?
If your account’s been blocked or frozen, it means that things like payments and transfers have been put on hold. Maybe you’ve noticed because your card isn’t working or you’re struggling to send money. It doesn’t always mean that something bad’s happened. Sometimes it’s just a safety check.
So, Why Has My Account Been Blocked?
There are a few reasons why this might happen. Some are quick fixes, but others might need a bit more info from you.
Security Concerns or Suspicious Activity
Suits Me uses clever security systems that keep an eye out for unusual activity to protect you from fraud. If your account is being used in a way that’s out of the ordinary, like sudden overseas payments or large transfers, we might block the account so no-one can access your money or personal details.
What to do: Check your recent activity and contact Customer Care to confirm it was you making those transactions.
Incorrect Details or ID Checks
If the details you’ve entered don’t match what we have saved for you, or Suits Me needs more ID to meet legal requirements (like anti-money laundering checks), your account might be restricted.
What to do: Double-check that your personal details are up to date. If we’ve asked for documents, send them over as soon as you can so we can verify everything and unlock your account.
Using Your Account In The Wrong Way
Your account might be frozen if you’re using it in a way that you shouldn’t, for example:
- Running a business through a personal account.
- Receiving or sending money from restricted sources.
- Sharing your account or card with someone else.
What to do: Check the terms of your account and get in touch with Suits Me if you’re unsure what caused the issue. We’ll help you get things sorted.
Unpaid Fees or a Negative Balance
Sometimes, if there are unpaid fees (like monthly account fees), the account can be restricted until the balance is topped up.
What to do: Log in and check whether your account is in credit. Adding some credit can often clear the block straight away.
Missing Documents or Delays
If you were asked to submit documents and didn’t send them in on time, your account could be blocked as a result.
What to do: Check your emails or texts from Suits Me to see if there’s anything outstanding. Once we’ve got what we need, we’ll get things moving again.
How Will I Know If My Suits Me Account Is Blocked?
You’ll usually notice because:
- Your card stops working.
- Payments or transfers aren’t going through.
- You can’t log in to your account.
- You’ve had an email, SMS or app notification from us.
If you’re not sure, the best thing to do is give our Customer Care team a shout – we can explain what’s going on and what needs to happen next.
What Can I Do to Unblock My Account?
Just run through this quick checklist to help:
- Check your messages – Have you had any emails, texts or in-app messages asking you to do something?
- Review your account activity – Is there anything that looks unusual?
- Get in touch with support – Our team is here to help and can guide you through the next steps.
- Provide any requested documents – We might need to confirm your ID, proof of address or other information to lift the block.
Can I Stop My Account from Being Blocked in the Future?
Absolutely – here are some simple tips:
- Keep your details up to date.
- Let us know if you’re travelling or spending differently.
- Respond quickly to any ID or info requests.
- Use the account according to the terms (e.g. personal use only).
- Use your PIN after every 5th contactless payment – this keeps your card active and secure.
Still need help? Contact our Customer Care Team and take the steps above.
We get how stressful it is having your account blocked, but in most cases, it’s just a security precaution. Once we’ve got what we need, we’ll do our best to get you back up and running in no time.
