Honest and Transparent

We aim to make our services as open and transparent as possible, allowing anyone struggling to get a bank account access to an alternative banking solution. Not only that, we want to give them confidence in modern finance and the only way we can achieve that is through total honesty and transparency.

Suits Me® includes as much transparency between ourselves and the customer as possible so you know exactly what we’re up to and exactly what’s happening to your money. Staying in the know means you’ll always be in total control of your money.

Up-Front Charges

We’re committed to being open about how much we charge. At the top of each page you’ll see that Costs is the first option next to the Suits Me® logo, we don’t try to conceal them in our FAQs or attempt to sneak through any hidden charges within our Terms and Conditions.

The costs page is a comprehensive list showing exactly how much Suits Me® costs meaning our customers are as informed as they can be. You can also view this list after logging in through your online money account or mobile app.

If any of our pricing changes, you’ll be the first to know.

Regular Updates

Our blog and social media channels are regularly updated with service updates and any changes to our system status. We think it’s vital that our customers know their accounts inside-out to get the most out of them.

Our blog gives thorough Suits Me® company updates including changes to prices, improvements and anything else we think you’d appreciate being told about. We also send out our monthly newsletter as a roundup of the monthly news to keep you up-to-date. For pressing changes you’ll get an immediate email.

Banking in your Language

Our extensive customer care team, media material and account updates are all available in multiple languages, so you’ll never be at a disadvantage just because English isn’t your first language. By having a multilingual team we’re doing all we can to guarantee a most, if not all, of our customers have exactly the same access to Suits Me® features and support.

All you need to do is select the correct language on the online money account and using our mobile app, or to ask for someone who can speak your language when you call our customer care team. We’ll put you straight through to a relevant staff member or leave them a note to call you back as soon as they’ve finished speaking to their last customer.

We speak your language

We’ve got a multi-lingual customer care team

Your own dedicated Customer Account Manager

We’re here to make sure you can manage your money whatever your lifestyle.

A dedicated Customer Account Manager

So you have someone who understands your account and your needs

Here for you

Available 8:00am-8:00pm Monday to Sunday on email, phone and live chat (closed on UK public holidays)

Contact Us

What you can do to help

All we need from you is to keep your contact details up to date. If there are major updates to Suits Me®, we need to be able to contact you directly so you can make any necessary actions required at that time. You can update your details via your online money account or by contacting our customer care team.

Useful Information