What do I do if my Card is Lost or Stolen?

If your debit card is lost or has been stolen, please let us know as soon as possible. You can let us know by reporting it via your online banking, your mobile banking app or by giving us a call. 

Online Banking

To use this feature, you will need to have already setup your online banking account prior to your card being lost or stolen.

  1. Login to your online banking account
  2. Go to 'MY CARDS'
  3. Select the appropriate action: 'Block', 'Lost' or 'Stolen'

Mobile Banking App

To use this feature, you will need to have set up access to the Suits Me mobile banking app prior to your card being lost or stolen.

  1. Login to the Suits Me mobile banking app
  2. Go to 'MY CARDS'
  3. Select the appropriate action: 'Block', 'Lost' or 'Stolen'

Telephone

Customer care: 0330 159 0199 (available Monday - Friday 9am - 5pm)

Emergency line: 0333 202 3645 (available 24 hours a day, 7 days a week) 

About Blocking and Unblocking your Debit Card

If you think you may have misplaced your card or not sure if it is lost or stolen, you can place a temporary block on it. Blocking your Suits Me debit card can be done using your online banking account or mobile banking app. If you find your card, you can then go back into your online banking account and click 'unblock' within 'MY CARDS'.   

If you haven't yet set up your online banking or access to the Suits Me mobile banking app, please contact our customer care team who will be able to block or unblock your debit card for you.

Blocking your card will Stop:

  • Cash withdrawals at ATMs
  • Online and in-store shopping  
  • In-store cashback
  • Chip and PIN payments
  • Contactless payments
  • Online and in-store shopping
  • Digital wallet payments (Google Pay & Samsung Pay)

Blocking your card won't Stop:

  • Money entering your account (wages, transfers etc.)
  • Direct debits (created prior to your card being lost or stolen)
  • Standing orders (created prior to your card being lost or stolen) 

What do I do if my Card is Damaged?

If your Suits Me debit card has been damaged and is no longer usable please contact our customer care team for a replacement card.

FAQs

If I 'Block' my card, how long will the temporary block remain on my card?

This temporary block will remain on your card until you either 'Unblock' your card via your online banking account or using the mobile banking app or you report your card as lost or stolen.

I've found my card, what should I do?

If you blocked your card but have now found it then great news! Simply access your online banking account or mobile banking app, visit 'My Cards' and select 'Unblock'.

If you don't have access to online banking or the mobile banking app, please contact our customer care team who will be able to unblock your card for you.

Need Help?

Our dedicated multilingual customer care team are available to help and can be contacted using the below details.

Phone: 0330 159 0199
Email: hello@suitsmecard.com
Live Chat: Positioned bottom right of our website 

Useful Information